Frequently Asked Questions
Everything you need to know about your order, shipping, and our iconic sneakers.
How do I know what size to order?
Converse sneakers often run large. We generally recommend ordering a half size down from your standard shoe size. Please refer to our Size Chart on the product page for specific measurements for Chuck Taylor All Stars and other silhouettes.
What is your return policy?
We offer a 30-day return policy for all products purchased on our website. Items must be in their original, unworn condition with the packaging intact. Returns can be initiated through our online returns portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 5 business days. We also offer express shipping options which deliver within 1 to 2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I customize my own pair of Converse?
Yes, through our 'Converse by You' program. You can choose your colors, materials, and laces to create a unique design. Custom orders typically take 2 to 4 weeks to manufacture and ship.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital payment options such as PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I clean my canvas sneakers?
We recommend spot cleaning with a damp cloth, mild soap, and lukewarm water. Do not machine wash or dry your sneakers, as this can damage the glue and the shape of the shoe.